Returns & Exchange

Returns and Refunds

If you are dissatisfied with any item purchased online for any reason, you may return it within 14 days of receipt for an exchange, or within 14 working days of receipt for a refund, provided the products you are returning are in a new, unworn and re-saleable condition and returned in the same CRCS Jewellery packaging you received them in.

Should you wish to return goods via the CRCS Jewellers courier please email crcsjewellers.co.za with your order number, reason for return and provided it is in a saleable condition CRCS Jewellers will conduct a full refund.  CRCS Jewellers will incur the cost of the return delivery for all orders over R500 in major metropolitan areas.  All return orders below R500 or outside major metropolitan areas may be subject to maximum R100 delivery charge. Any order where you have received an incorrect, missing or faulty item/s the delivery return costs will be borne by CRCS Jewellers.

Please note if you ordered more than one item in an order and only returned part of the original order, only what is returned will be exchanged or refunded not the whole order.

For hygiene reasons earrings for pierced ears may not be returned or exchanged unless faulty.