Deliveries are made Monday to Friday, 8 a.m. – 5 p.m.
In general, your order will be delivered within three to five working days, after dispatch. Should the item be out of stock, our customer services team will contact you.
On delivery, you will receive a delivery note showing the date and time for you to sign acceptance. You will receive a detailed tax invoice by email showing the product price details, the delivery fees (if applicable), Value-Added Tax (VAT) and the amount debited from your payment card or EFT payment. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one attend the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.